You Focus On Your BUSINESS. 

 

Your Scientists Focus On INNOVATION. 

 

We Handle Your IT. 

 

As a Division Of ManagedLab Services We Are The Only IT Service Provider Supported By And Integrated With a Team Of Lab Operations Experts.

 

Our Specialty Is Bringing High Quality IT Solutions And Support To Life Sciences Companies In The San Diego, CA Area.

15 Things We Do Better

1.     Lab Experts

We have spent the last decade supporting the laboratory operations of San Diego’s finest biotech, pharma, and commercial real estate organizations.  We understand what you require from your IT infrastructure and support team, and have direct access to a team of laboratory operations industry experts who can assist on topics ranging from optimization of Lab Management, EH&S, Facilities Management, Logistics, and Inventory Management programs.

2.     Ultra-Responsive 

Over the past year our average response time to help requests is 6.51 minutes. This is an actual human opening your request and starting the process of working to resolve your issue. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location. Our average time to resolution over the past year for help requests is 33 minutes.

3.     Trustworthy, Honest, Transparent

MLS Technology Group has been servicing the San Diego area for a decade and has established an "A+" Better Business Bureau rating. Our proudest accomplishment is the large number of long term clients who year after year put their trust in us.  If you get a chance, go to the “Our Clients” webpage to see what some of our clients are saying.

4.     We Know Life Sciences

We know the what, why, and how you do what you do.  We know your vendors, landlords, service providers, and line of business software applications. 

5.     Accountable

“Finger pointing” is a bad word around our office. When you experience an issue with something technology related the last thing you want to do is be passed around from vendor to vendor where they all point fingers at one another.  We will “own” the issue and see it to resolution even if it is another vendor’s responsibility to fix the problem.  You contact us and we will either fix it directly or hold the responsible vendor’s feet to the fire until they do. 

6.     Experienced, Friendly, Professional

 We hire based on our core values which include phrases like “Team of I”, “do the right thing”, “enthusiasm & improvement”, “transparency”, “dream big”, and “have fun”. We believe this has a direct correlation as to why our team of experienced professionals is so friendly.  Don’t be surprised if you end up meeting some of our team members for happy hour every now and then.

 7.     Business savvy 

Our knowledge and expertise goes far beyond the tech for your business. We can have intelligent conversations about business processes, return on investment, operational maturity level, and budgeting and forecasting to name a few. This unique set of skills allows us to look beyond the computer hardware and software itself and focus on your business and how to best utilize technology to optimize your business. 

8.     Support Cloud and On-Premise

We believe in providing the right solution based on the business needs not just because the solution is better for us. We are big fans of a hybrid model where some services our hosted on-premise at your site and other services are in the cloud.  We happily recommend and support both!

9.     Proactive

Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.

10.  Comprehensive project management 

Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget. 

11.  The Right Size

Our team is big enough to support the most complex of environments and yet small enough to still provide a personal touch.

12.  We’re local

Our headquarters is in San Diego, CA and all our employees work for us directly and are all based in the United States. We plan on keeping it this way! Customer service and the ability to provide a personal touch is important to us. 

13.  We’re cool and different

Just like you we value diversity in our team.  Our team members have a good sense of humor, and unlike most techs are outgoing and adventurous.

14.  No Techno Jargon

You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

15.  100% Satisfaction Guarantee

We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.